Let’s talk about your jewelry

SSL encryption protects your personal and payment details. The payment options available in your location appear at checkout. There is no minimum order value. Payment is taken when your order is confirmed, and a confirmation email follows.

Enter your code beside the order summary at checkout; on mobile, expand the summary first. Whether a code applies to a sale item depends on the offer’s terms, and checkout will flag combinations that are not allowed. Prices may change: your order uses the price accepted at confirmation. If payment fails, check your billing and payment details, then contact your bank or our team if needed.

Allow 7–10 business days for non-personalized jewelry and 8–12 business days for personalized pieces. Letters, birthstones and engraving are prepared to your choices, so personalization takes a little longer. On every order. No minimum spend.

Your dispatch email includes a tracking link and number. Updates can take a few days; if tracking remains unchanged, send us your order number. If a parcel is marked delivered but is missing, check safe places, neighbors and pickup points, then contact the carrier. If you still cannot find it, we will help investigate. For damage on arrival, email your order number and, if possible, photographs of the item and packaging.

Contact us as soon as you spot an error. An address change may be possible before preparation or dispatch. Non-personalized orders can be canceled before preparation or dispatch; personalized orders can only be canceled before production begins. We will try to correct personalization before production, but cannot guarantee changes once preparation has started.

Check spam and promotions folders. If the confirmation is still missing, contact us with the email address used to place the order.

Non-personalized jewelry can be returned within 30 days of delivery. Pieces personalized with letters, birthstones or engraving are excluded unless defective. Email your order number and the items concerned; we will explain the return steps. Return postage is paid by you, except for a defective item or an item that does not match the order.

We process refunds after receiving and inspecting the returned item. Allow 3–5 business days for the refund to appear on your original payment method; your bank may need additional time.

Most pieces use 316L stainless steel, with an 18k gold PVD finish on gold-colored jewelry. Check the product page for the exact specifications of your piece. Our materials resist tarnishing and are hypoallergenic, although individual skin sensitivities can vary.

Our jewelry is water resistant and suited to everyday wear. After salt water or chlorine, rinse with fresh water and dry carefully. Clean with warm water, mild soap and a soft cloth or brush, then dry and store somewhere dry. Avoid prolonged direct contact with perfume, hairspray, creams and harsh chemicals.

The warranty covers manufacturing defects for 12 months, including abnormal problems with the finish, stone settings, clasps or assembly during normal use.

Impacts, pulling, misuse, lost parts, normal wear and harsh chemicals are not covered. Unsure about a problem? Send photographs to our team so we can review it.