Returns and refunds policy

Personalized jewelry

Jewelry genuinely made to your specifications or clearly personalized is created especially for you. This may include an engraving, a name, initials, or a birthstone arrangement made according to your choices. Such jewelry cannot be returned or refunded simply because you change your mind, to the extent permitted by applicable law. Choosing a standard size or color alone does not necessarily make an item personalized.

This exclusion does not restrict your rights if the jewelry is defective, arrives damaged, or does not match your order, for example if we made a personalization different from the one you ordered. Contact contact@miravelparis.com with your order number and, if possible, photos of the issue. We will provide the remedy required under applicable rights: repair, replacement, a price reduction, or a refund, as appropriate. Your statutory rights remain unaffected, including in the event of non-delivery. An error in options entered by the customer does not, by itself, establish that the seller supplied a nonconforming item.

Other items and cancellation rights

We do not offer an additional voluntary 30-day return period for new orders subject to these terms. Mandatory statutory rights continue to apply. In the European Union, consumers generally have 14 days after receipt to withdraw from a distance purchase, subject to statutory exceptions, notably for genuinely personalized goods. Any rights applicable in your country remain protected. Orders already placed retain the terms that applied at the time of purchase.

Order cancellation and returns

If you wish to change or cancel your order, contact us as soon as possible. We will check whether this is still possible based on its preparation status, without restricting your statutory rights. Before returning an item, contact us for instructions and the correct address; an unequivocal statement is sufficient to exercise a statutory right of withdrawal where one applies. You are responsible for the direct cost of a change-of-mind return only where this can lawfully be charged to you. For a defect, damage, or nonconformity for which we are responsible, costs will be covered in accordance with applicable rights. No statutory right is excluded solely because an item is on sale. Any refund due will be issued within the applicable statutory time limits and in accordance with applicable requirements, using the original payment method unless a valid agreement permits another method at no additional cost.

Exercising a statutory right of withdrawal

Where a statutory 14-day right of withdrawal applies, notify us of your decision before it expires and return the goods within 14 days after that notification. You may use the optional template below or any other unequivocal statement. In the European Union, any refund due is issued within 14 days after notification, subject to the legal right to withhold it until the goods or proof of return shipment are received. Paid standard delivery costs are refunded where legally required; the additional cost of a more expensive delivery option chosen by the customer need not necessarily be refunded. You may inspect the item as you would in a store; diminished value resulting from additional handling may be taken into account within legal limits.

Optional template: To Miravel Paris, contact@miravelparis.com. I hereby withdraw from the purchase of the following goods: … Ordered on: … Received on: … Order number: … Name and address: … Date: … Signature only for a paper notification. No reason is required.