Frequently asked questions

Yes. Our checkout uses SSL encryption to protect your personal and payment information while you browse and shop.

We accept the main payment methods available through Shopify. All options available in your location will be shown at checkout.

Add your jewelry to the cart and continue to checkout. On desktop, the field appears beside the order summary. On mobile, open “Order summary” to display it.

It depends on the terms of each promotion. If a code cannot be combined with another offer, Shopify will let you know before payment.

You are charged when the order is confirmed. An email confirmation is sent immediately after purchase.

Check that your payment and billing details are correct. If the issue continues, contact your bank or email us at contact@miravelparis.com.

No. There is no minimum order amount.

Ready-to-ship jewelry:
Your order should arrive within 7 to 10 business days.

Personalized jewelry:
These pieces are made especially for you. The estimated delivery time is 14 to 16 business days.

Yes. Once your order ships, you will receive an email with your tracking link and tracking number.

Shipping is free on every order, with no minimum spend.

Email us at contact@miravelparis.com with your order number and, if possible, photos of the item and packaging. We will find a solution as quickly as possible.

Each personalization is prepared specifically for you using your chosen letters, birthstones or engraving. This additional work takes longer than a ready-to-ship piece.

First check whether the package was left in a safe place, with a neighbor or at a pickup point. Then contact the carrier using your tracking number. If you still cannot locate it, email contact@miravelparis.com and we will help investigate.

We may be able to change it if your order has not been prepared or shipped. Contact us as soon as possible with your order number and the correct address.

Tracking updates can take a few days to appear. If there is still no change, email us with your order number.

Contact us as soon as possible. Ready-to-ship jewelry can be canceled before it has been prepared or shipped. Personalized jewelry can only be canceled if production has not started.

Check your spam and promotions folders first. If you still cannot find it, contact us with the email address used at checkout.

Email us as soon as possible. If production has not started, we will try to update your personalization. Once preparation has begun, we cannot guarantee a change.

Prices and promotions may change. The applicable price is the one displayed and accepted when your order is confirmed.

You may request a return within 30 days of receiving your order. Jewelry personalized with letters, birthstones or engraving cannot be returned unless it is defective.

Email contact@miravelparis.com with your order number and the items you would like to return. We will send you the instructions.

Return shipping is paid by the customer unless the item received is defective or does not match the order.

Once the returned item has been received and inspected, we will process your refund. It normally appears on the original payment method within 3 to 5 business days, although your bank may take longer.

Yes. Our jewelry is designed for water resistance and everyday wear. After contact with salt water or chlorine, rinse it with fresh water and dry it carefully.

Our jewelry is primarily made from high-quality 316L stainless steel, with an 18k gold PVD finish on gold-colored pieces. Check each product description for its exact specifications.

We use durable, tarnish-resistant and hypoallergenic materials suitable for everyday wear. Individual sensitivities can still vary.

Clean it with warm water, mild soap and a soft cloth or brush. Dry thoroughly and store in a dry place. Avoid prolonged direct contact with perfume, hairspray, creams and harsh chemicals.

All our jewelry includes a 12-month warranty against manufacturing defects. This covers abnormal issues with the finish, stone settings, clasps or assembly under normal use.

The warranty does not cover damage caused by impact, pulling, misuse, lost parts, normal wear or harsh chemicals. If you are unsure, send us photos and we will review your case.

If you still have a question, email contact@miravelparis.com. We will reply as soon as possible, usually within 1 to 3 business days.